Telecoms & Broadband
Request quotes for broadband faults, Wi-Fi, phone lines, telephone points and cabling. Choose your job and describe it in a few short steps.
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Overview
Phone lines, Wi-Fi and broadband faults
This page covers phone and broadband work in homes and offices: broadband and phone fault finding and repair, Wi-Fi around the building, cabling, fixed lines, telephone points, telephone systems and VoIP.
Pick the nearest job from the list in the form. If yours isn't there, choose the closest and explain what you need in the description.
Jobs you can request
Typical telecoms and broadband jobs
Choose one of these in the form, or pick the closest and describe what you need.
Broadband Fault Finding
Tracing why broadband keeps dropping out, runs slowly or has stopped.
Broadband repair
Broadband wiring, sockets or equipment in your home repaired.
WiFi Distribution
Wi-Fi extended to more rooms, using access points, mesh units or cabling.
Telephone Faults
A crackling, noisy or dead phone line traced and repaired.
Telephone Points
An extra phone socket added, or an old extension socket replaced.
Cabling
Network or phone cables run between rooms, floors or buildings.
Worth knowing
Worth checking before work starts
A few rules and checks that apply to this kind of work.
Faults on your line
If your broadband or landline stops working, report it to your provider. Ofcom says your provider is responsible for fixing faults, even if another company owns the network.
Landlines are going digital
Landlines are moving to digital technology. A digital landline works over broadband, and your phone plugs into your broadband router rather than the wall socket.
Power cuts
A digital landline may not work in a power cut. If you rely on yours, for example for a telecare alarm, ask your provider about a back-up.
Questions
Telecoms and broadband questions
My job isn't in the list. What should I choose?
Choose the closest job, then explain what you need in the description step.
What jobs can I request quotes for here?
Broadband and phone faults and repairs, Wi-Fi, cabling, fixed lines, telephone points, telephone systems and VoIP. The full list is in the form's first step.
What if I can't get decent broadband?
If you can't get at least 10 Mbit/s download and 1 Mbit/s upload, you may be able to request an upgraded connection from BT, or KCOM in the Hull area.
Which job do I choose for weak Wi-Fi in some rooms?
Choose WiFi Distribution and say which rooms have a weak signal.
What is VoIP?
Voice over Internet Protocol: calls made over an internet connection rather than a traditional phone line. Digital landlines and many business phone systems use it.
Ready to describe your job?
Four short steps: the job, when you'd like it done, a description and your details.